You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email or showing it on your mobile device, as this will contain a barcode which will grant you quicker access.

No, we regret we are unable to issue refunds.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, either printed or on your mobile device, or simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Yes.

Please email markreindeercentre@gmail.com

NO. we are open on the 12th and 13th November and then from the 19th of November until the 24th December,  we are open everyday

After much feedback from previous visitors last Christmas we are introducing a Ticketed system FOR WEEKENDS ONLY, if you want to come along on any weekend and Christmas eve you MUST PURCHASE a ticket online, midweek Monday to Friday you DO NOT need to purchase a ticket just come along and pay at the entrance

Please only arrive 15 minutes before your allocated time slot i.e. 11.15 for a 11.30 to 12.00pm slot

Generally the visits last between 1 to 2 hours, although it can vary from Group/family to family

Open 10am till 4pm Monday to Friday and 9.30 am - 5pm on Saturdays and Sundays. (Last entry is 3pm)

In short, yes! Your 30-minute time slot allows you to Join Santa’s Entrance Queue at any time within the 30 minutes allocated time slot. However due to the popularity of our event, there is likely to be some queuing to see Santa, and for food and drink at lunchtimes.

Last admission is at 1.30pm, Father Christmas and his Reindeer have a very busy night ahead of them!, please note this is the only day that you can book tickets in advance, tickets cannot be purchased on the day as we have restricted numbers on Christmas Eve 

Yes you can, but the entry fee is the same, we have many guests who visit without children and love to see the animals and all the Christmas cheer. For any older children visiting that don’t wish to meet the big guy in the red suit, just purchase an adult ticket and they won’t have to feel shy! Most older children when given the option of gift or no gift do fold and relent their decision and go along with it all!

No, entry is free, but if you wish them to receive a gift from Father Christmas you will need to purchase a standard child’s ticket, the gifts are age appropriate for babies and are a quality item.

We have today heard from Father Christmas, and his Elves that they will be arriving at the Reindeer Centre ‪on the 12th of November to spread some much-needed Christmas spirit and to meet all the good boys and girls

Activities on offer will include interacting with Father Christmas and his busy elves where all the good boys and girls will receive a quality gift.

Walking through his 150ft magical grotto will be open for everyone to enjoy all the beautiful scenes

There will be a trail for everyone to follow, which will include seeing all the unusual reptiles in Animal corner, which includes, Carter the giant tortoise, Ziggy the iguana, Sheila the kookaburra and also those cheeky Meerkats, fluffy bunnies and guinea pigs.

On the trail you can see and feed the goats, donkeys, llamas, and pigs.

The reindeers will be at the big barn and you can learn all the interesting facts and maybe feed them some food.

There will be Christmas activities for the children which include helping the elves prepare some special reindeers food to take away for Rudolph and his team on Christmas Eve. *Additional charges for Hook a Duck (prize every time)

Mother Christmas will also be making a guest appearance this year and will be helping Father Christmas at the Reindeer centre

The popular snow play area (fake snow)

Yes, we do, there are disabled parking spaces. The rest of the farm is level concrete walkways, and all of the grotto and barn are accessible to wheelchairs, mobility scooters and double buggies. Sorry but we do not have any available for hire at present.

We have an automated photo system installed in Santa’s Grotto, so the whole family can be in the picture, these are available to view with the option to purchase or you can take your own photo if you prefer. 

If you visit in November then carers are free, but in December carers will be £5 each – please note DLA or PIP evidence will be required to secure this discount. (We can provide you with a receipt if needed). 

Yes, we do, but not American Express.

We have catering facilities on site with a variety of hot and cold food available all day.

Yes, including disabled toilets and baby changing facilities.

Well we are a working farm, and it can be wet and muddy in places on and near our car park, though once you are through the entrance area, most of it is concrete.

Yes, but only with our food (carrots/pellets) which can be purchased on site and all monies go to local charity, (occasionally we must limit the quantity if they are over their daily quota, or they will not be able to fly!)